Customer Service and Shopping Information

Thai Recipes Today is pleased to offer our unique online Thai products. Please read the following information clearly before you start shopping our online products. This is our order process that will help you shop fast and save your time.


Ordering
Placing an Order
Order Status

Shipping
Shipping Methods
Import Taxes and Duties

Payment
Accepted Forms of Payment

Policies
Return Policy
Canceling or Modifying an Order
Non-Received Orders
Damaged/Incorrect Products or Incomplete Orders
Terms & Policies




Ordering

Placing an Order
Order Status

Placing an Order

We would like to make ordering and purchasing from Thai Recipes Today fast, easy and fun!

1. Placing Your Order Online is for retail orders only with a maximum weight of items limited to 2.5 kg. For orders greater than 2.5 kg, please read the Custom Order below.

  • Visit our online store, MyShop to browse for your favorite products.
  • Select your preferred products by clicking “Add to Cart”
  • You will be directed to “Your Shopping Cart” where you will see your shopping cart details displaying selected items, quantity, shipping and handling fee with a total price. You can update item quantity or remove unwanted items.
  • When you are done with “Your Shopping Cart” click “Check Out” or “Check Out with PayPal” and you will be directed to Your Order Summary displaying selected items, quantity, shipping and handling fee with a total price. At this stage, PayPal will process your payment securely. If you don’t have a PayPal account, click “Check Out”. You will still be able to make your payment by credit/debit cards through PayPal online processing system.
  • If you do have a PayPal account click “Check Out with PayPal” and make your payment through credit/debit cards, bank transfer (from your bank account transferring to your PayPal account) or your PayPal account’s balance.
  • On Your Order Summary, before proceeding to pay, you are required to fill your payment detail, full names and shipping address. If a receiver of your order isn’t yourself, please provide receiver’s shipping address in the form provided on the next page where you will be directed to after you have successfully made your payment with PayPal.
  • You may click “Continue Shopping” if you wish to shop more items.

Important note:

  • Making your payment through PayPal, you are required to fill in your payment details, full names and shipping address. Please note that your payment details will be kept confidentially by PayPal. Thai Recipes Today can’t view your personal payment details.


2. Custom Order is for wholesale orders or any orders with a weight more than 2.5 kg.
  • Visit our online store, MyShop to browse for your favorite products.
  • Fill in your order details, shipping address and contact details in Custom Order Form *Please provide correct shipping address so that we can find shipping services and accurate costs for you.
  • We normally respond to your custom order within 24 hours. On our responding email, we will indicate your item availability, shipping service, fee and delivery time.
  • We accept payment through PayPal (buyers pay no fee for paying through PayPal) or Bank to Bank Transfer only (buyer is responsible for international transfer fee)


Order Status

Once your payment has been successfully processed, we will email you a confirmation of order and reference number (ORN) for online tracking or keep it as your reference, along with your shipment delivery details. We normally dispatch your order within 24 hours after we have received your payment.


Shipping

International Shipping
Shipping Methods
Import Taxes and Duties

International Shipping

Thai Recipes Today is proud to ship around the world. For a complete list of countries we currently serve, please view Available Countries for International EMS Shipping Service

If your country is not listed, please contact our customer service to receive quotation on other international shipping courier and fee.

According Customs bureau in the destination country, it is highly recommended that you check for possible tariffs and/or duties taxes of import regulation or restrictions imposed by local law on incoming international shipments. The buyer is responsible for any duty taxes imposed by international governments.


Shipping Methods

International Express Mail Service (EMS) is serviced by Thailand Post. EMS offers online tracking and limited insurance cover. The delivery time is estimated around 4 - 10 days to most locations worldwide.

Please note that any international shipment may be subject to custom delay. This is beyond our control and we cannot guarantee a precise delivery time.

The service offers online tracking for most countries. However some destination countries may be limited or not available. Please check a list of countries with EMS’s online tracking service Available Countries for International EMS Shipping before you decide to go ahead with EMS If your destination country is not listed, you may place your order by contacting us directly through Custom Order and our team can arrange other custom shipping options and fee for you.

Important Note:

  • We use EMS as our standard shipping service. The EMS shipping fee is included when you checkout at your shopping cart. However, should you wish for a quote on other alternatives, we provide UPS (United Postal Service) for worldwide shipping. Please contact us directly through Customer Service (this link will take you directly to cs form) and we will arrange shipping fee for you.

UPS Express Saver Service is a door to door, professional delivery service for international shipping. The delivery time is usually faster, approximately 2 - 7 days depending on your destination country.

Please note that any international shipment may be subject to custom delay. This is beyond our control and we cannot guarantee a precise delivery time.

UPS offers limited insurance coverage and effective online tracking worldwide. UPS shipping fee can be more expensive than EMS when an Extended Area Surcharge may be added in a regular shipping fee. This extended area surcharge is an extra charge for some destination countries only. USA does not have any extended area surcharge. If you wish to use UPS, please check Countries with Extended Area Surcharge (link to UPS site)

Important Note:

  • For wholesale or orders weight more than 2 kilograms must use UPS carrier only.
  • Should you wish to use UPS shipping service, please contact us before placing your order through our shopping cart system as there is only EMS shipping service offered. Instead, you may contact us directly through Customer Service (direct to cs form) and we will arrange shipping cost for you.
  • If you choose UPS service, please note that UPS does NOT ship to PO Boxes and APO/FPO/DPO addresses.

In order to prevent lost of shipments, you must provide a valid delivery address, correct receiver’s full names and contact numbers. As most international shipments require a signature, it is strongly recommended that a buyer provides a delivery address at which someone will be present during the daytime to receive the package.



Import Taxes and Duties

According Customs bureau in the destination country, it is highly recommended that you check for possible tariffs and/or duties taxes of import regulation or restrictions imposed by local law on incoming international shipments. Import taxes and duties are responsible by importer (buyer) upon delivery.

If your delivery destination is Latin America, Africa, Australia and Portugal, is it highly recommended that you contact a local courier or customs bureau to inquire about possible import taxes.

Thai Recipes Today cannot be held responsible for import taxes and duties imposed by the local government on orders delivered to international country other than Thailand.


Payment

Accepted Forms of Payment

When it comes to purchasing online, Thai Recipes Today wants to provide our valued clients with high security for online payment systems.

For online purchase, we use PayPal who is leading professional in processing online payments securely. Both PayPal’s members and non members can purchase a product from Thai Recipes Today by using PayPal.

For PayPal’s member, PayPal lets you pay for items using your;

  • Credit/debit cards; Master Card, American Express or Discover.
  • Bank transfer.
  • Balance in your PayPal account.
  • You pay no charges for making payment through PayPal.

For non members, PayPal lets you pay for items using your;

  • Credit/debit cards; Master Card, American Express or Discover.
  • You pay no charges for making payment through PayPal.

For custom purchase, we accept PayPal and/or Bank Transfer.

  • You many make your payment through PayPal and pay no charges.
  • If you choose to use Bank Transfer to our bank in Thailand, you are responsible for international transfer fee. This payment method may be result in a delay of your shipment as we do dispatch your order when we have received your payment only. We normally dispatch your order within 24 hours after your payment is received.


Policies

Return Policy
Canceling or Modifying an Order
Non-Received Orders
Damaged, Incorrect or incomplete Orders
Terms and Policies

Return Policy

At Thai Recipes Today, we want you to be completely satisfied with each and every purchase. If our products have not met your expectations, you may return the items*conditions applied within 7 days of receipt for a replacement.

Before you can return the items, you must request a Returned Merchandise Authorization (RMA) during this 7-day period to qualify for a return. You may request an RMA by contacting customer service within 7 days of receiving your order. In case the returned merchandise is not the result of any error by Thai recipes Today, the client is responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).

To send your return, you are required to use UPS courier service. Other courier services; DHL or FedEx, are also accepted. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at our returns office in their original condition.

*Conditions:

  • Returns will not be issued if the returned merchandise has been damaged or altered in any way before arriving at our return office.
  • No refund or return on custom orders including wholesale orders and any order weight more than 2.5 kgs.
  • The return order must be in the original condition when arrives at our return office.
  • Clients are responsible for any cost occurred on return including shipping fee, duties and taxes, and import fees

Canceling or Modifying an Order

Once you have placed an order, your order request is immediately sent to the Thai-Recipes-Today store staff for packing and shipping. Cancelling or modify your order that has been submitted is generally not possible. If you really need to do so, you must contact us at Customer Service (a link to CS form) within 24 hours after your order placement. We will determine if it will be possible to pause preceding your order. However, please bear in mind that once your order has been shipped, no order can be cancelled or modified.

Please note that wholesale order is not allowed to request cancelling or modifying.


Non-Received Orders

To prevent the occurrence of non received orders, please be sure to complete a corrected shipping address in the online form provided after you have completed your order. Thai Recipes Today is not responsible for items that have not been received due to an incorrect address or change address.

If your order hasn’t arrived by the date we expected, please send an email to our customer service (a link to CS form) and include your name, order reference number (ORN), and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to arrive.

If you use EMS service, you must contact directly to your local post office together with your tracking number. If you use UPS service, you must contact your local UPS office.


Damaged, Incorrect or Incomplete Orders

For customer using EMS service: If your order arrived in a damaged condition or incorrect item, or if part of your order is missing, you either refuse to accept the delivery and notify us immediately by contacting customer service (a link to CS form) please be sure and include as much detail as possible so that we may more effectively assist you. In most cases, we normally rearrange the shipping after we have received the return items. For customer using UPS service: Please notify/contact your local UPS agent immediately.

If you prefer, you may also view UPS’s delivery policy through their website.


Terms and Policies

  • To ensure all information on Thai Recipes Today website is updated and, most importantly, accurate. Thai Recipes Today reserves the right to change any information on the website without notice. This includes but is not limited to product availability, product pricing, and changes in shipping service costs.
  • For any retail orders placed through our online shopping cart with weight more than 2.5 kilograms, additional shipping charges may apply. Thai Recipes Today will send you an invoice via email.
  • Before placing your orders and making your payments with us, you agree to our terms and policies.
  • Products are priced in USD only.